"VENUE" WEDDING COORDINATORS

VENUES AND THEIR WEDDING STAFF

A week does not go by without me receiving a call from a frantic bride. She is looking for a wedding coordinator or planner to help her put things together. She feels she was misled by the “venue” wedding coordinator.

Many venues where the weddings and receptions are held have a “coordinator” on staff. BUT without reading through her contract the bride “assumes” that the venue coordinator will help her in doing “all” the planning for her big event.

WRONG…the norm in the venue coordinator job description is to help plan the usage of the venue and what they (venue) are to provide. The coordinator is there to make sure you follow the signed contract, and to provide only what they have agreed to in the contract.

Some venue coordinators step out of line and try to do more than they are trained for and led the rehearsal, often doing it wrong and causing a huge problem. While they may have helped with several weddings in that venue, they are not often properly trained to lead a rehearsal or get the group down the aisle properly on the day of the event.

Brides should ALWAYS ask up front what specifically the venue coordinator will be doing, ask for references on their ability to do more, and get it in writing. Make sure they are qualified, really qualified. Professional wedding planners/coordinators are trained in every aspect of wedding planning and coordination. They study different religious and cultural aspects that make some weddings unique.

I have been doing this for years and have only come across a handful of venue coordinators that actually have the training to do the rehearsal or ceremony items. Some think they do, but usually do not get it right, and the bride is very disappointed. This is her day and to have it upset by the inexperience of a venue coordinator is sad.

The venue coordinator should ALWAYS make it perfectly clear that they will not be doing any of the planning of the event with the exception of dealing with what the venue does or provides. When a bride sees the words “wedding planner” or “wedding coordinator” as part of the venue details, they feel as if that person will help in every aspect of the planning. This is wrong.
You notice that I have mentioned the same thing twice. There is a reason for that. Brides should not assume that the venue coordinator/planner is going to take the place of a real wedding planner, because doing that is asking for a problem. Ask before, not afterwards.

I will share with you now a horrible thing that happened to a bride when she assumed that the venue coordinator was taking care of things. The bride read in the contract and on their website that the venue had a wedding coordinator who would help “plan” their event “at” this venue. Nothing was in the contract about what it was exactly the venue coordinator/planner was going to provide.

So to make this shorter, but not less painful, the bride went on for a couple of months wondering how her wedding was coming along and how the planner was doing with it. She called the venue coordinator, and found out that nothing had been done, except for what the venue was to take care of…..lots of mis-communication; misunderstanding and hurt feelings followed that call. She now had to really get busy and complete the planning….panic had set in.

The moral of this story is……DO NOT assume that the venue (ceremony or reception) coordinator will take care of everything for you!!! It just doesn’t work that way. Read the contract and ask for explanations.

Venues need to be up front with clients and explain it all to them……do not lead them on to think you will do it all. There are some that will not open up and explain, so clients need to ask around, and be straight forward with their questions.

Remember brides, ask questions, read contracts and make sure you are getting what you think you are, or look elsewhere!!!